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CALL CENTER AGENTS | PIONEER ACCOUNT - up to 30k

Metacom
Eastwood Mall, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines - Philippines
Postal code: 1800
Industry: Telecommunications
Number of employees: 50-200

Posted:10 Month

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Duration of employment:

Permanent

Career field:

Human Services

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Location of Job:

Eastwood Mall, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

Permanent Human Services Less than 35,000 PHP Bachelor degree Eastwood Mall, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

Description:

JOB DESCRIPTION:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.

JOB QUALIFICATION:

  • No BPO Required 
  • At least HS / SHS or ALS Graduate
  • Willing to be Interviewed Onsite and Work onsite
  • Good Communication skills

 

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